MediaBistro got me thinking this morning when they announced that GM had jettisoned their relationship with Tiger Woods due to the economic climate. My question is, what is the value of these relationships/associations/sponsorships anyway?
I’m sure there are some computer models out there but looking at it from a brand pov I’m not sure I see the point. Three examples for debate.
GM cuts it’s ties with Tiger.
Did any of us believe that Tiger actually drove a GM?
Does anyone believe that it would have been his choice car if they didn’t pay him?
Did you have a more favorable view of GM since it parked itself next to Tiger Woods?
Joseph Abboud signs a 3-year deal to provide free suits to NBA coaches. (no signage or credit during broadcasts)
Does anyone pay attention to what NBA coaches wear, and if so, are coaches emulated?
How many times do you see a coach during a game looking cool, confident and collected, and not sweaty and pitted out?
If someone does pay attention, how are they supposed to know who makes the suit?
Sprint Halftime Report
What does Sprint have to do with halftime or football?
Do you have a different or reinforced perspective of Sprint after halftime?
There is a quote that comes to mind that goes something like, “character is who you are when no one is watching.” This seems apt to describe branding at times. There are many brands that put on a good show in communications, packaging, environments only to let consumers down when they least expect it. Some of us have had friends like this in our lives, but how many of those relationships continue to prosper after we’ve been let down?
Brand relationships are about delivering an experience through all of the brand’s touch points. I won’t even go so far as to say that it has to be a consistent experience because I think branding is changing. But it does have to be a unified experience.
I’ve posted the above picture of GHIRADELLI Hot Chocolate as an example of how not to sustain a brand. For those who don’t know, GHIRADELLI is a premium chocolate brand out of San Francisco. As such you would expect brand attributes such as refined, sophisticated, luxurious and crafted to be part of their story. Note, these aren’t differentiated characteristics but rather table-stakes in the premium category.
The external packaging represents these characteristics and helps to validate the price point which you are bound to pay on a supermarket shelf. Once you make the purchase though, you are confronted with a food service, mass market brand on the inside. Why GHIRADELLI decided to pay a design firm for the external packaging and didn’t throw the internal pouch into the brief is beyond me. Did they think that it wasn’t important or that no one would notice?
I would argue that the experience arch for this brand actually peaks when the pouch is torn open and the product is made. By that account the internal packaging is more important to the brand while the external packaging may still be more important to sales. But, to my earlier point, the brand’s character is defined when it doesn’t think anyone is looking. Or perhaps better stated, “a brand’s character is defined when it isn’t selling.”
Taken during an ethics project in Africa
Originally uploaded by distillerymedia
It has always been a struggle for brands in the social good space to market well. Firstly, most of the folks running them aren’t marketers, they tend to be well meaning people who are dedicated to their causes and and businesses. Secondly, compelling the populous to care is harder than is probably should be.
To folks engaged in the space it seems logical that we should all care deeply and want to help in anyway that we can…unfortunately it isn’t that different than the folks at Colgate who believe that we spend most of our time thinking about our dental hygiene. Neither one is true. We tend to be selfish consumers and our thoughts are filled with a whole host of things, relationships, causes, products and needs all competing for our relatively short attention span.
That is perhaps why it is so refreshing to see two brands doing it well. The first I picked up from adfreak which is the new campaign launched by TAXI and OLPC. Honest, engaging and emotional the spot both captures the ethos of OLPC and tugs at consumers heartstrings while driving them to action.
The second is a new campaign from The Salvation Army which downplays its religious mandate while playing up the benefits that Salvation Army provides for the communities that it serves. It also nicely brings in the bell which serves to intertwine the campaign with the bell on the street. (unfortunately I can’t find this campaign on YouTube but you can see it on your tv).
“The pirates are coming,” we’ve been told by most of the mainstream news media. And while piracy is a growing problem off the coast of Somalia and they are certainly wrecking havoc within the shipping industry, my sense is that most of us don’t really care. Darfur, yes we care, pirates not yet. And the reason why is that they are actually kind of cool aren’t they?
Culturally, we’ve had a love affair with pirates for decades and they permeate our culture from Long John Silver’s and Jack Sparrow to the Discovery Channel and Disney. Pirates are typically made out to be the better men. Craftier, smoother, living out our dream for adventure, pirates have been positioned as heroes of the high sea. They change the tide and the people they take advantage of tend to be bumbling sailors or British colonials, which as Americans, we don’t really mind. They still pillage, sure, but not so much raping anymore, that wouldn’t make it into a Disney movie.
So the question now is what will it take for the media to breakthrough and make us care about piracy. The answer is that it will probably take a repositioning of the pirates overall. Personally, I might take the easy route and just go ahead and start calling them “raiders”. Sure we have Raiders of the Lost Ark but we also have corporate raiders and the Oakland Raiders and few people feel that those two professions are up to any good.
Nothing makes me sadder than seeing clients throw their money away, even if they aren’t my clients. In particular I’m struggling with the new Sprint commericals that have been innundateing me lately. The spots are beautiful in black and white, have some nice emotional background music and CEO Dan Hesse talking to the camera — that said, they seem completely off strategy.
Let’s start with Dan Hesse. There are traditionally two occassions when CEO’s become spokesmen. Firstly, when the company is in dire financial straights or have just wronged their consumer (see United and Jet Blue), the second one is when the CEO is an icon which arguably adds value to the campaign (Paul Newman, Bill Gates, Lee Iacocca). I think this may be a case of finanical difficulties trumping common sense.
Secondly, most of them don’t actually say anything that is differentiated. This is a problem beyond advertising for Sprint, but if you are going to interrupt people and ask them to pay attention to you, please have something to say or at least some entertainment to offer. These spots do neither.
Part of the problem lies at the feet of the business of course. Sprint was depositioned in terms of coverage by Verizon and at&t, they lost out on the iPhone to at&t, The Gphone to T-Mobile, they have lost their hold on push-to-talk to Verizon and then their all inclusive plan was quickly countered by everyone else on the market.
At the end of the day, Sprint is in some trouble. I’d take some of that advertising budget and put it into innovation/research in order to find a differentiating proposition for the brand, rather than simply rolling out Dan Hesse. He must have better things to do with his time.
I heard the economy is in the crapper. I actually think that is part of the problem, everyone is throwing around words like recession and depression as if it were candy at a small town parade. Even the folks that I know with money are talking about not spending it because the economy is in such bad shape and they feel like they shouldn’t.
It brings me toward public and commercial art which I have noticing as of late. I have to admit, I think it makes me happier than a stimulus check to walk down the street and see light poles turned into Giraffe necks in SF for the zoo or the picture above which is from a collection of crosswalks turned art.
At a time when consumers are clutching to their pocketbooks it seems like the best way in may be stop acting like a mugger in a subway and start wooing them through humor and fun. If people feel better, they spend more.
Budget advertising can be problematic. When done poorly it can denegrate a brand and confuse consumers. Take this ad for finallyfast.com, a computer optimizing software. At the end of the day it may be a failed concept, but it certainly isn’t going to help that the product only works on PCs and yet they show an Apple computer twice in the spot (three times if you count the keyboard). I realize that I may be slightly more saavy than the audience here, but showing an iBook going blue screen certainly isn’t the way to build up credibility as knowing anything about computers or how to make them work better
I feel the same way I do when I read a menu that mangles English…thinking that maybe if they would have taken 10 minutes and shown it to someone who knew what they were doing that they could have saved a lot of money.
Since Cialis entered into the market a few years back, Viagra has been searching for a new positioning. As Cialis started to talk about the mood using their “when the time is right” emotional language, Viagra started pushing masculinity and trotting out older celebrities to reinforce its credibility. As Cialis started being more about the relationship, Viagra became more about the man.
In the last month they seem to have tweaked their positioning again, this time more clearly marketing themselves as a solution to the mid-life crisis. While this positioning has always been available to them they seem to have avoided it in the past as either being too trite or narrowly defining. Indeed, in looking at the executions they seem to be rather obvious in taking the the traditional trappings of the midlife crisis and putting them in Viagra wrapper. The television spot that best sums up their new positioning is the recent execution when the guys shows up on a motorcycle to surprise his wife, although it is equally apparent in this spot when he gets the garage band back together.
The MacArthur Foundation named this years recipients of it’s no strings attached grants late last week. Among the astronomers and doctors was Walter Kitundu a Bay Area artist and musician who creates inventive and magical instruments. As he puts it “I don’t have a background in woodwork. I don’t have a background in music. I just have a background in trying.” Refreshing and beautiful.
I don’t know how many folks have been following the story of Arien O’Connell who ran in the Nike Women’s Marathon here in San Francisco. She was a school teacher who ran the race but didn’t run in the “elite” group because she thought of herself as an average runner. Turns out that she ran her best time that day. A time that beat the average time of the elite group. Actually it beat the 3rd, 2nd and 1st place finishers of the elite group. And it wasn’t by chance, everyone was equiped with digital timers that registered their times automatically so it wasn’t as if she hopped the bus and showed up at the finish.
So, great story for Nike you would think. Woman says just do and and does it. Not so fast, it took them DAYS and a bit of bad press to even give her a trophy although they made it clear that she still didn’t win.
The very lovable folks over at Very Short List broke the news of MTV Music this morning, a website dutifully broadcasting the best of the MTV music videos from our youth in an attempt to make us feel forever young. Now that I think about it, isn’t that the best part of nostalgia, a sense that we are still that age, at some point, in some part of our bodies?
It’s still in Beta, but I’m hoping that they can create a steady stream loop in the next version so that I can direct connect to the TV and not have to get up and change the video to feel young…my old bones just can’t take it. And as so long as I’m creating my wish list, how great would it be if my vote could be used to create my own station ala Pandora?
I seem to spend much of my time lately deriding brand extensions. Despite that fact, I do believe in extensions and I do believe that brands can grow in to new markets by leveraging their fundamental brand values and engineering technology.
Unlike that awful Vasoline extension, I do like the new move by BIC to enter into the reusable mobile phone market. The phones don’t pack much of a punch in terms of apps but they do what phones used to do…allow you to talk. Seems great for International business, low-income consumers and folks in the developing world. It also fits into BIC’s primary brand equities of being disposable and easy to use.
As important, is how the extension integrates into their business objectives of pushing fuel cell batteries. More here courtesy of BusinessWeek.
I flew back to SF to vote and then on to DC today. Sitting in the Crown Plaza in Bethesda it is amply apparent that we are still a nation divided despite an apparent sweep by the Democrats.
It was spurned on by a loud group of conservatives in the hotel bar that truly made me feel for the first time in my life like actually having a fist fight. Considering that I have a presentation in the morning I’m glad I didn’t but the amount of vitriol spilling forth was shocking. Not only was it loudly and blatantly racist it but it shattered by perception that the campaign process and election had actually changed things in America on a broad scale.
Then when I stopped watching the horse race and actually started looking at the results I was abruptly reminded that it is only a few thousand in each state either way.
Toward the end of the campaign myself as well as many others derided the undecideds because we couldn’t understand who they were. Who could be undecided after this sort of campaign? We were all firmly on one side or another and couldn’t really understand how someone else couldn’t be…especially someone that we thought was like us.
Well, it is just a reminder that there are lots of people who are like us and many who don’t share our perspectives. No matter who we are. To truly build a country again we will need to come together on some of these major issues and start to rebuild.
I feel a bit like I’m watching Star Trek although I have to admit it truly feels like the future. CNN is dong a bunch of great stuff this year and I hope they’ll continue to build.
I was in NYC last weekend watching folks line up to buy Obama shirts at the farmer’s market and thinking about how all this is going to end. I’ve admired the brand, the way they have built it and managed it but I also realize that it’s not a “brand” that is probably going to last. Think how strange it would be to see folks walking around town in Bush 04′ tee shirts everyday.
As a voter in a democracy, I certainly hope that I’ll continue to be proud and affiliate with my elected official but will I wear his likeness? No, while I’m willing to do that during a campaign I’m far less likely to do so once they are actually in office…which is an interesting issue for a brand.
From a brand management point of view, it’s a huge opportunity to transfer the equities of the Obama brand into brand America both domestically and abroad. But that effort requires different tools than the ones that have been used to date: buttons, tee shirts, posters and hipster Obama belt buckles (although Joe the Plumber could probably use one).
SharedEgg is a project where they linked up consumers, their brand affiliations and put them into a big brand blob.
We often try to see if there are themes amongst groups, segments, archetypes…how things cluster and what can be learned from the information. For example, figuring out shared brand affiliations can help you recognize whether you have a brand that thrives in sub-cultures. In this application, you can also test the influencer theory by watching whether the same people generally start brands into the shared conversation and interestingly, are they the same people who remove them…or does someone else have that task…
Point is, there are lots of applications for this type of study but as Sharedegg shows, one of them seems to be art.
I’m done buying things. I’m just going to wait around for people to give me stuff. Last week I got a free taco from Taco Bell because some guys stole second base in the World Series. On Tuesday I’m going to go home and get myself a free coffee for voting.
I’m thinking that maybe if I wait around someone will give away a car if we reach 100 degrees in December. It could be the global warming giveaway and we’d all get a Hummer. (Consider it GM, you need something) Maybe Toll Brothers could give away a home for every homerun next season, I think they have enough left over and just think about the new database they would have.
So you just got some free thoughts, I’d love to get some more free stuff.
Wine labels are really rather boring as a design class. There is so much competition in the wine aisle and it seems most companies employ either an old, historic (confidence building) label or they put an animal on it. I don’t know what it is about all these drunk animals but it seems like we should probably release them back to their natural habitats.
Enter Betts & Scholl, a winery that I don’t really know much about except that they appear to be négociants who buy juice from other folks and sell it under their own label.
What I like about them is their art. My friend Sarah Endline has been doing this with her chocolate company Sweetriot as well and I like the approach. You find some great artists who are willing to take on a project either for love or money and suddenly your product becomes a bit classier. You certainly look better bringing it to a dinner party and you support an artist while you’re at it.
Seems like there might be a business here in creating an artist consortium to take on this sort of work…of course that is sort of called a design studio huh…
The very lovable folks over at 
